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Infrastructure problems - News / PrimeKey Announcements - PrimeKey Support

Jul 10 2019

Infrastructure problems

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Dear customers,

As you might have noticed, we have been experiencing infrastructure problems lately, the last one today starting at 04:30 CEST. 

The problems are related to our server infrastructure, but unfortunatle they affect both email services and the support system.

We are working presently on a fix and we are upgrading the underlying servers and services from today and all of next week.

The work has been planned so no critical services are affected simultaneously but some shortage might occur.

We thank you for your patience and understanding!

If you have a pressing issue, remember you can always reach us on the phone:

EMEAA: +46 8 522 11 660
The Americas: +1 (855) 583-7971

Contact us:


support@primekey.com


Global support number: +1 251 317 6984